Refund policy

We want you to be happy with your purchase! Please read our policy below regarding returns, missing items, and store credits.

Return & Claim Window

You have 7 days from the date of receipt to request a return or report a missing item from your order.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, and in its original packaging.

  • Damaged/Defective/Wrong Items: We accept returns only for items that arrive damaged, are defective, or if the wrong item was sent.

  • Non-returnable Items: Used tools, opened supplies, or items not in their original state cannot be returned.

Missing Items

If an item is missing from your parcel, please contact us within the 7-day window. Once we verify the packing logs and weight of your shipment, we will issue a refund for the missing item.

Return Process

  1. Contact Us: To start a return, please email hello@wigglyline.ph within the 7-day window with your order number and photos/videos of the parcel and items received.

  2. Shipping the Return: The customer is responsible for the initial cost of return shipping.

  3. Inspection: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your claim.

Refunds (Store Credit)

If your return or missing item claim is approved, we will issue your refund in the form of Store Credit to be used for future purchases at Wiggly Line.

  • Item Value: The cost of the returned or missing item will be credited to your account.

  • Shipping Reimbursement: For physical returns, the shipping cost you paid to send the item back to us will also be refunded to you in the form of Store Credit.

  • Note: We do not offer cash or original payment method refunds.

For any further inquiries, please reach out to us at hello@wigglyline.ph.